Nantwich Veneers Ltd has developed this policy to demonstrate our commitment to combine the finest quality services with the highest level of integrity in dealing with our clients, suppliers, associates and staff. The policy explains how we collect store and use information about individuals and organisations. It will be continuously assessed against new technologies, business practices and the changing needs of everyone we deal with.
We ask that you read this policy carefully as it contains important information about what to expect when we collect information about you and how that may be used.
This policy applies to information we collect about:
– people who do business with us/register for our services;
– people who enquire about our services;
– job applicants; and
– visitors to our website.
Data is collected by Nantwich Veneers Ltd (company no. 03936148) of Units 7 and 8, Alexandra Business Park Gresty Lane, Shavington, Crewe CW2 5DD.
When you do business with us, register for our services or enter into a contract with us we may collect the following personal information from you, where the information is relevant to the matter we are dealing with:
2.3 Via our website
If you visit our website, we may collect the following information: technical information, including the Internet protocol address used to connect your computer to the internet, browser type and version, time zone, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), items you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, social networks used to browse to our pages and any phone number used to call us.
2.2 Special categories of data
We recognise two specific categories of personal data that deserve different levels of protection:
Personally-Identifiable Information includes, for example, e-mail addresses, billing information, employment status and ‘click stream’ data that tracks visitor activity on a Web site or online service.
A subset of that category, Sensitive Data, deserves additional safeguards. Sensitive Data includes, by way of example, Clients’ confidential data, individuals’ home telephone numbers, Bank Account, Income Tax and National Insurance numbers, interview notes, CV’s, etc. If your relationship with us includes providing Nantwich Veneers Ltd with Sensitive Data, we will protect that information with extra care. We will not distribute Sensitive Data outside of Nantwich Veneers Ltd, unless one of the three separate bases to lawfully do so (see clause 3 below) applies, and will give you the chance to opt out of sharing this information within our own organisation.
Nantwich Veneers Ltd collects Personally-Identifiable Information and Sensitive Data only when there is a legitimate business need to do so.
We mainly rely on three separate bases to lawfully process your information. Firstly, we may need to process your information in certain ways to provide our goods or services to you. This processing is necessary to perform the contract between us. Secondly, where you have given us consent to use your information in certain ways, we will rely on your consent. Thirdly, in certain cases we may process your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests.
Occasionally we may rely on other legal bases to process your information such as to protect a user’s vital interests (such as where there is a risk of imminent harm) or to comply with a legal obligation. We may also collect data in order to run credit or fraud checks, prevent and detect crime or meet our legal and regulatory obligations.
In certain cases you may indicate to us your preferences regarding the frequency, subject matter and/or format of communications. Please contact us for further information.
We may share relevant data with our representatives or with debt collection agencies if that is necessary. In certain cases you may indicate to us your preferences regarding disclosure to third parties. Please contact us for further information.
We will hold your data for as long as it is required to fulfil our contract with you. After that, it will be held for a period of six years. If you provide us with express consent to hold your data, we will retain it for as long as we consider you might be interested in our goods or services, or until you withdraw consent.
6 Marketing information
7 How do we protect your information?
8 Access to your information and updating and correcting your information
8.1 You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to email@example.com or send a letter to Steve Baddeley, Nantwich Veneers Ltd, Units 7 & 8, Alexandra Business Park Gresty Lane, Shavington, Crewe CW2 5DD.
8.2 We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to firstname.lastname@example.org or by sending a letter to Steve Baddeley, Nantwich Veneers Ltd, Units 7 & 8, Alexandra Business Park Gresty Lane, Shavington, Crewe CW2 5DD. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
8.4 Nantwich Veneers Ltd will continue to oversee implementation of and compliance with this policy and will adapt it to reflect changes in technology and the expectations of everyone we deal with. To ensure that we are following our stated policy, we also conduct periodic and random audits of our Web sites and other systems.
8.5 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Details are available at www.ico.org.uk. However, we would invite you to contact us first, preferably by e-mail to email@example.com, so that we may have the opportunity to address any issues directly with you.
9 Sale of business
10 Links to other websites